Privacy Policy
Last Updated: 10 August 2025
This Privacy Policy explains how Febric Store (“Febric”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you visit or use febric.in (the “Website”) or purchase our digital products and subscription-based services.
We respect your privacy and are committed to handling your personal information responsibly.
By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Business Name: Febric Store
Website: febric.in
Address:
Dag No 564,
Bamna Pirtala Loknath Road,
Duttapur Primary Hospital,
Duttapur, Tarakeswar,
Hooghly, West Bengal
PIN – 712410
India
Phone: +91 80165 40582
Email: support@febric.in
2. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
A. Personal Information
When you create an account, place an order, contact us, or use our services, we may collect:
Full name
Email address
Mobile number
WhatsApp number
Billing address
State and PIN code
GSTIN, where provided
Account/login information
Order and purchase history
Subscription information
Customer support communications
B. Payment and Transaction Information
When you purchase products from Febric.in, payment-related information may be processed through our payment service providers.
Our payment providers include:
PhonePe
Paytm
Cashfree
We may receive information such as transaction ID, payment status, payment method, amount paid, and other information necessary to confirm and manage your transaction.
We do not intend to store your complete card, UPI, banking, or other sensitive payment credentials on our own servers. Such payment information is processed by the relevant payment service provider according to its own privacy and security practices.
C. Technical and Device Information
When you visit our Website, certain information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Device information
Website interaction information
Pages visited
Referring website
Approximate usage information
Cookies and similar technologies
This information may be used for security, analytics, website functionality, advertising, and improving our services.
3. How We Use Your Information
We may use the information we collect for the following purposes:
Order Processing and Delivery
We use your information to:
Process your orders
Confirm payments
Deliver purchased digital products
Send download links
Provide access to subscription products
Send products or access information through WhatsApp or email
Maintain your order history
Provide customer support
Account Management
If you create an account on Febric.in, we may use your information to:
Create and maintain your account
Authenticate your login
Manage your orders
Maintain your subscription information
Provide access to purchased products
Help you recover or manage your account
Customer Support
We may use your information to:
Respond to questions
Resolve delivery issues
Resolve payment issues
Provide technical assistance
Handle complaints
Communicate about your orders or subscriptions
Business Operations
We may use information for:
Fraud prevention
Security monitoring
Website administration
Troubleshooting
Maintaining records
Improving our products and services
Understanding customer behaviour
Improving Website performance
Marketing and Advertising
Where permitted and appropriately authorized, we may use customer information for promotional communications, including:
WhatsApp messages
Email marketing
Product announcements
Special offers
Discounts
New product notifications
You may request to stop receiving promotional communications by contacting us at support@febric.in or by using an available unsubscribe/opt-out mechanism.
4. WhatsApp Communication
WhatsApp Business API Communication
Febric Store uses the WhatsApp Business API through Interakt to communicate with customers.
Depending on your interaction with Febric.in and the communication preferences you provide, WhatsApp may be used for:
Order confirmation
Payment confirmation
Digital product delivery
Download links and access information
Subscription-related notifications
Customer support
Important service-related notifications
Promotional messages, offers, discounts, and product updates where permitted and where you have provided the required consent
When you provide your mobile or WhatsApp number to Febric.in, we may use that number to communicate with you through our WhatsApp Business API service.
Your WhatsApp number and relevant customer/order information may be processed through Interakt, our WhatsApp communication service provider, for the purpose of sending and managing these communications.
We may retain records of WhatsApp communications and delivery status where reasonably necessary for order fulfillment, customer support, business records, dispute resolution, security, and compliance with applicable law.
Promotional WhatsApp Messages
Where required by applicable law, Febric Store will obtain the appropriate consent before sending promotional communications through WhatsApp.
Promotional communications may include:
New product announcements
Discounts and special offers
New bundle launches
Subscription offers
Limited-time promotions
Other Febric Store marketing communications
You may opt out of promotional WhatsApp communications at any time by using an available opt-out mechanism or by contacting us at:
Please note that opting out of promotional communications does not necessarily stop essential transactional or service-related messages, such as order confirmations, product delivery information, account notifications, payment-related communications, or customer support messages.
WhatsApp and Meta may independently process information in accordance with their own terms, policies, and privacy practices. Febric Store does not control the privacy practices of WhatsApp or Meta outside the information and services provided to us for our business communications.
5. Email Communication
We use Hostinger Email SMTP for certain email communications.
Email may be used for:
Order confirmation
Digital product delivery
Download links
Account-related communication
Subscription-related communication
Customer support
Promotional messages, where applicable
Please ensure that the email address provided during checkout is accurate.
6. Cookies and Similar Technologies
Febric.in uses cookies and similar technologies.
Cookies may be used for:
Website functionality
Login and account functionality
Shopping cart functionality
Checkout functionality
Remembering preferences
Security
Analytics
Advertising
Measuring marketing performance
Some cookies are essential for the Website to function properly, while others help us understand how visitors use our Website or help us deliver and measure advertising.
You can manage cookies through your browser settings. However, disabling certain cookies may affect Website functionality, including login, shopping cart, checkout, or other features.
7. Analytics and Tracking Technologies
We use third-party analytics and advertising technologies to understand Website usage and measure the performance of our marketing campaigns.
These may include:
Google Analytics
We use Google Analytics to understand Website traffic, user behaviour, and Website performance.
Google Tag Manager
Google Tag Manager may be used to manage Website tags and tracking technologies.
Google Ads
We may use Google Ads technologies for advertising, conversion measurement, remarketing, and campaign optimization.
Meta Pixel
We use Meta Pixel to measure advertising performance, understand Website activity, and help us show relevant advertisements.
Meta Conversions API
We may use Meta Conversions API to send certain Website or purchase-related events directly from our server or other systems to Meta for measurement, attribution, and advertising optimization.
These services may collect information through cookies, pixels, server-side events, device information, IP addresses, and other technologies according to their respective policies.
8. Third-Party Service Providers
We use third-party companies and platforms to operate our Website, process payments, deliver products, communicate with customers, provide analytics, and support our business.
Depending on the service used, these may include:
WordPress
WooCommerce
Elementor
FunnelKit
Hostinger
PhonePe
Paytm
Cashfree
Interakt
WhatsApp
Google
Meta
Google Analytics
Google Ads
Google Tag Manager
These service providers may process information necessary to provide their services to Febric Store.
We do not authorize third parties to use customer information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.
9. Payment Processing
Payments made through Febric.in may be processed by third-party payment providers such as:
PhonePe
Paytm
Cashfree
When you choose a payment method, you may be redirected to or interact with the payment provider’s systems.
Payment providers may collect and process payment information according to their own terms, privacy policies, security practices, and applicable laws.
Febric Store does not intentionally collect or store complete payment credentials such as your full card number, CVV, UPI PIN, or banking password.
10. Subscription Information
For subscription-based products, we may collect and maintain information necessary to:
Activate your subscription
Maintain your subscription status
Record subscription start and expiry dates
Process subscription payments
Provide subscription access
Communicate about your subscription
Provide customer support
Maintain transaction records
Subscription and payment history may be retained as reasonably necessary for legitimate business purposes, accounting, dispute resolution, security, fraud prevention, and legal or regulatory obligations.
11. Customer Accounts and Guest Purchases
Febric.in may allow customers to create an account or purchase products as a guest.
If you create an account, we may store information such as:
Name
Email address
Mobile number
Billing information
Order history
Subscription information
Account credentials
Other information necessary to operate your account
If you purchase as a guest, we may still retain information necessary to process and maintain records of your order.
12. How We Share Information
We do not sell your personal information as a standalone product.
We may share or provide access to information where reasonably necessary with:
Payment processors
WhatsApp/Interakt
Email service providers
Website hosting providers
Website and e-commerce platforms
Analytics providers
Advertising platforms
Technology and security providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
Information shared with service providers will generally be limited to what is reasonably necessary for them to provide their services.
13. Legal and Regulatory Requirements
We may disclose personal information where we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a lawful request from a government authority
Prevent fraud
Investigate suspected misuse
Protect our Website or systems
Protect the rights, property, or safety of Febric Store, our customers, or others
Establish, exercise, or defend legal claims
14. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
Access controls
Password protection
Secure hosting practices
Payment processing through established payment providers
Website security measures
Limited access to customer information
Monitoring and technical safeguards
However, no online transmission or storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing products and services
Maintaining customer accounts
Processing orders
Maintaining transaction records
Providing customer support
Preventing fraud
Resolving disputes
Maintaining business records
Complying with applicable legal, tax, accounting, and regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
16. Your Privacy Choices and Requests
Depending on applicable law, you may contact us regarding your personal information.
You may request assistance with:
Accessing information associated with your account
Correcting inaccurate information
Updating your information
Requesting deletion of personal information where applicable
Withdrawing consent where processing is based on consent
Opting out of promotional communications
Raising a privacy-related complaint
To make a request, contact:
Email: support@febric.in
We may need to verify your identity before processing certain requests in order to protect your account and personal information.
Certain information may need to be retained where required or permitted by applicable law or where necessary for legitimate business purposes.
17. Marketing Communications
We may send promotional communications through email or WhatsApp where permitted.
These communications may include:
New product launches
Discounts
Special offers
Product updates
Subscription offers
Other Febric Store promotions
You can request to stop receiving promotional communications by contacting support@febric.in.
Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, account, payments, subscriptions, security, or other services you have requested.
18. Children’s Privacy
Febric.in is intended for general users and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at support@febric.in.
19. International Customers and Data Transfers
Febric.in currently primarily operates for customers in India.
We may expand our services to customers in other countries in the future.
If our services become available internationally, personal information may potentially be processed by service providers located in countries other than the customer’s country of residence.
Where applicable, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable laws and contractual or other appropriate safeguards.
20. Third-Party Websites
Our Website may contain links to third-party websites, platforms, services, or social media websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party service before providing personal information to them.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our technology
Changes to third-party service providers
Changes in applicable law
Changes in our data-processing practices
When we update this Privacy Policy, we will change the “Last Updated” date at the top of this page.
We encourage you to periodically review this page for the latest information.
22. Contact Us
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us:
Febric Store
Address:
Dag No 564,
Bamna Pirtala Loknath Road,
Duttapur Primary Hospital,
Duttapur, Tarakeswar,
Hooghly, West Bengal
PIN – 712410
India
Phone: +91 80165 40582
Email: support@febric.in
We will review privacy-related requests and respond in accordance with applicable law and the nature of the request.
23. Consent and Acknowledgement
By using Febric.in, creating an account, placing an order, or providing information to us, you acknowledge that you have read this Privacy Policy.
Where applicable, we will seek consent or rely on another lawful basis for processing personal information as required by applicable law.
Where processing is based on consent, you may request withdrawal of consent by contacting us at support@febric.in, subject to applicable law and the consequences of withdrawing consent.
This Privacy Policy should be read together with our Terms & Conditions, Refund & Return Policy, and Shipping & Digital Delivery Policy.